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Privacy Policy

Eden Care Services is committed to protecting the privacy and security of our clients' personal and health information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our home health care services.
 
Information We Collect
We collect the following types of information:
  • Personal Information: Name, address, phone number, email address, and emergency contact information.
  • Health Information: Medical history, current health conditions, treatment plans, medication details, and any other health-related information necessary for providing care.
  • Payment Information: Insurance details, billing information, and payment records.
  • Usage Data: Information about how you interact with our services, including appointment scheduling and communication preferences.

How We Use Your Information
We use your information for the following purposes:
  • To Provide Care: To deliver, coordinate, and manage your health care services effectively.
  • To Communicate: To contact you regarding appointments, care updates, and administrative matters.
  • To Process Payments: To bill for services, process payments, and handle insurance claims.
  • To Improve Services: To analyze service usage and improve the quality of care and service delivery.
  • To Comply with Legal Requirements: To meet legal, regulatory, and compliance obligations.

How We Share Your Information
We may share your information in the following circumstances:
  • With Health Care Providers: To coordinate care and share information with doctors, specialists, and other health care professionals involved in your treatment.
  • With Insurers: To process claims and verify coverage details with your insurance provider.
  • With Service Partners: With third-party vendors who perform services on our behalf, such as billing or data storage. These partners are contractually obligated to protect your information and use it only for the purposes for which it was provided.
  • As Required by Law: To comply with legal obligations, respond to legal processes, or protect our rights and interests.

Security Measures
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encryption, and regular security reviews.
 
Your Rights
You have the following rights regarding your personal information:
  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal limitations.
  • Opt-Out: You can opt-out of receiving marketing communications or updates.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
 
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Eden Care Services
210 West Pennsylvania Ave. Suite 100 Towson MD 21204
+1 (888) 899-5423
mail@edencareservices.com
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