Services and schedule
Review the approved tasks, service location, planned days and times, responsibilities, and any limits on the arrangement. A change in needs or schedule may require a new review.
Rates and payment
Ask for the current rates and any minimum hours, assessment charges, holiday or extended-hour charges, payment methods, invoice timing, and other applicable fees. Do not rely on an older brochure or outdated information.
Changes and cancellations
Confirm how to request a schedule change, how much notice is required, what cancellation charges may apply, and what happens if an assigned worker is unavailable.
Insurance and public programs
Benefits, provider participation, and service authorization must be checked separately. A general inquiry does not guarantee coverage, reimbursement, eligibility, or the number of approved hours.
Questions about an existing agreement
Contact Eden with the general question. Share private client or payment records only through the appropriate authorized channel.