Private pay
Ask for a written estimate based on the proposed tasks and schedule. Confirm minimum visit lengths, any assessment fee, holiday or extended-hour charges, payment timing, and cancellation terms before agreeing to services. A general website inquiry is not a quote.
Long-term care insurance
Benefits depend on the policy. Ask your insurer about eligibility, waiting periods, benefit limits, required documentation, and whether reimbursement or direct billing applies. Eden’s ability to provide documentation does not guarantee a claim will be paid.
Pennsylvania programs
Community HealthChoices, OBRA, and other program inquiries require separate checks of Eden’s participation, the person’s eligibility, service authorization, and current capacity. Enrollment or a general home-care license does not establish approval for every plan or service.
Community HealthChoices information
OBRA information
Questions to settle in writing
- What services and hours does the estimate cover?
- Is there a minimum visit length or minimum schedule?
- What charges may apply outside the quoted rate?
- When is payment due?
- How are cancellations and schedule changes handled?
- What happens if the person’s needs change?
- What must be authorized before services can start?
Bring a general question first
You can begin without sending insurance cards, financial records, or medical documents through the website. Eden will explain the appropriate next step.